General Terms

Eligibility to Use Services

To engage our services or use client-access areas of the site you must have authority to bind the organization you represent and comply with applicable laws in Thailand and any other relevant jurisdiction. We verify client identity and organizational status where required for regulatory compliance. We do not provide services to entities or individuals prohibited under applicable sanctions or export control regimes.

You represent that you are at least 18 years old or the legal age of majority in your jurisdiction and have authority to enter into these Terms on behalf of the organization you represent.

You agree to use zenexsm services only for lawful purposes consistent with Thai law and internationally applicable regulations. Services that facilitate unlawful acts, infringement, or evasion of legal obligations are not permitted.

Some services, content or features may not be available in all countries. zenexsm reserves the right to restrict access where local law or internal compliance policies require limitations.

Account and Onboarding

When you register or enter into an engagement with zenexsm, you will provide required information for identity verification and engagement scope. Accurate and complete information enables a compliant client relationship and effective legal service delivery.

Clients must ensure all provided information, including corporate details and contact data, is accurate and kept current. Incorrect or outdated information that impacts service delivery may result in delays or additional charges.

You are responsible for maintaining the confidentiality of account credentials. Notify zenexsm promptly if you suspect unauthorized access. We apply industry-standard technical and organizational measures to protect account information but cannot ensure absolute security.

Accounts and engagements are personal to the contracting party and are not transferable without prior written consent from zenexsm. Any attempted transfer without approval is void.

If you believe your account has been compromised, notify our support team immediately at [email protected]. Provide sufficient detail to enable contribute and mitigation. We will take reasonable steps to secure the account and advise on required next actions.

zenexsm may suspend access to services and accounts where required by law, where fraudulent activity is suspected, or where continued provision would expose the firm to regulatory or material business risk. We will communicate the reason for suspension where disclosure is legally permissible.

Scope of Services

zenexsm provides legal consultation, contract drafting and review, compliance assessments, data protection advisory, IP strategy for software and SaaS, and related regulatory support tailored to the IT sector. Specific deliverables, timelines, and responsibilities will be described in engagement letters or statements of work. Services do not include court representation unless expressly included in a separate agreement with defined terms and fees.

We may refine or adapt service descriptions to reflect changes in law, industry practice, or client need. Any material change to an active engagement will be handled through amendment to the engagement letter or a new statement of work agreed in writing.

Availability of advisory sessions, document reviews and workshops depends on mutual scheduling and resource capacity. We strive for timely responses but do not warrant uninterrupted access. Time-sensitive regulatory filings should be raised early to allow for adequate coordination.

User Content

Client-submitted materials (code snippets, contracts, data samples, documentation) remain the property of the client subject to any pre-existing rights. Submissions enable tailored advice and must comply with these Terms.

You retain ownership of content you submit to zenexsm, except for materials created by zenexsm specifically as deliverables under an engagement, which will be governed by the applicable engagement letter.

By submitting content you grant zenexsm a non-exclusive, limited license to access, copy and use that content solely to provide the agreed services, perform compliance checks, and for internal quality and audit purposes.

Clients are responsible for ensuring submissions do not infringe third-party rights, contain malicious code, or violate privacy laws. We may refuse to process content that poses legal or security risks.

If content must be removed for legal, security or compliance reasons, zenexsm will notify the client where possible and act expeditiously to remove or quarantine the material.

Intellectual Property Rights

Intellectual property rights in pre-existing materials provided by either party remain vested with the original owner. Deliverables created by zenexsm under an engagement will be owned or licensed as set out in the engagement letter. Nothing in these Terms transfers ownership of client-owned software, datasets or activity to zenexsm.

• Do not reproduce, distribute or commercialize zenexsm proprietary materials without written permission.
• Respect open-source license obligations when integrating or sharing code with zenexsm.
• Report suspected IP infringement promptly; zenexsm will assist in assessment and next steps under an agreed scope.

Paid Services and Fees

Certain advisory services, document drafting, compliance projects and representation require fees set out in proposals or engagement letters. Fees reflect time, expertise and any third-party disbursements.

Pricing is described in engagement documents and may be fixed-fee, hourly or project-based depending on the nature of work. Estimates are provided in good faith based on information available at engagement start.

Invoices are payable in the currency specified and are due within the payment terms stated in the engagement letter. Payment methods accepted will be described in invoices. Overdue payments may incur reasonable administrative charges and suspension of services.

Where ongoing subscription services are offered (for example compliance monitoring), terms of renewal, notice periods and termination rights will be set out in the subscription agreement or proposal.

Refunds, if applicable, will be handled per the engagement agreement and limited to amounts paid for services not performed. Disputes about fees should be raised promptly for review.

Either party may terminate an engagement as specified in the engagement letter. Termination obligations include payment for work performed to the date of termination and return of client materials consistent with the agreed deliverable terms.

Clients are responsible for any taxes, duties or levies applicable to payments under the engagement, except for taxes levied on zenexsm’s revenue.

zenexsm may update pricing for future work with notice; existing fixed-fee engagements are honored subject to their terms and any agreed amendments.

Non-payment may result in suspension of services after notice. zenexsm may recover outstanding fees and costs associated with collection in accordance with applicable law.

Limitation of Liability

To the extent permitted by applicable law, zenexsm’s liability for direct damages arising from provision of services is limited to amounts paid for the relevant services in the prior 12 months. zenexsm is not liable for indirect, incidental, consequential or punitive damages, loss of benefits, or business interruption. These limitations are part of the commercial allocation of risk between the parties.

Third-Party Services

zenexsm may refer clients to third-party providers for specialized services (technical audits, hosting, forensic analysis). Third parties are independent and zenexsm does not control their actions. Clients engage third parties under separate terms and are responsible for those contracts and outcomes.

Termination of Engagement

Either party may terminate an engagement according to the notice provisions in the engagement letter. Immediate termination may occur for material breach, non-payment, illegal activities or where continued service would contravene law or professional obligations.

Upon termination clients will pay fees for services provided up to termination date and receive deliverables as specified. Confidential materials will be returned or securely deleted in accordance with the engagement letter and privacy obligations.

Privacy and Data Protection

zenexsm handles personal data in accordance with applicable data protection laws and the privacy policy available at zenexsm.info/privacy. Data is processed for service delivery, compliance, billing and client relationship management. We implement reasonable technical and organizational measures to protect client data and limit access to authorized personnel.

Communications and Notices

Official communications under these Terms must be sent to the contact details in the engagement letter or to [email protected]. Notices to clients will be sent to the primary email on record. Time-sensitive matters should be escalated by telephone to the assigned representative.

Changes to Terms

zenexsm may update these Terms to reflect legal, regulatory or operational changes. Material changes affecting ongoing engagements will be communicated with reasonable notice and, where required, agreed amendments will be executed.

Governing Law

These Terms and any engagement agreements are governed by the laws of Thailand. Parties submit to the exclusive jurisdiction of Thai courts for disputes that cannot be resolved by negotiation or mediation as set out below.

Dispute Resolution

Parties will first attempt to resolve disputes through good-faith negotiation. If unresolved, disputes may be referred to mediation. If mediation does not resolve the matter, disputes will be resolved by courts in Thailand. Alternative dispute resolution and arbitration may be used if expressly agreed in writing.